How do I package my return?
All return items must be shipped within a protective shipping bag or box. You can either use the postage bag/box that your order came in, or you can purchase one at your local post office.
Can I change my shipping address?
Our team can still make changes to your shipping address if your parcel has not been dispatched. Please note: once your parcel has been despatched we can no longer make changes and you will need to contact your local postal service to attempt to redirect the parcel.
Do you offer discounts or promotions?
We often have sales or exclusive discounts for our subscribers and followers. Be sure to sign up for our newsletter and follow us on Instagram to get first access to special offers.
How do I stay updated on new drops?
The best way to stay in the loop is by subscribing to our newsletter and following us on Instagram and TikTok. That way, you’ll never miss out on a new release.
How can I contact customer service?
You can reach our customer service team via email at info@caviarculture.com.au or through the contact form on our website. We’ll get back to you as soon as possible!
How do I know what size to order?
We provide a detailed size chart on every product page as well as the height of the model and the size garment they are modeling to help you find the best fit. If you need
assistance, feel free to contact us and we can help guide you on sizes. Our items tend to fit true to size, but we recommend checking the measurements if you're between sizes.